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| Call 704-477-5489 or 866-492-4630 to contact a technician for live remote assistance. | ||
| How Remote Assistance Works | ||
| With the customer's permission, this small .exe file automatically downloads to the remote PC. It's the interface through which Technicians communicate with Customers and conduct remote support. The Applet automatically removes itself from the remote PC at session conclusion.
The Applet provides remote Customers with: |
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| • Interactive Chat and detailed Session History • Prompts to permit or deny Technician access to all functions • File Transfer to the Technician • Ability to stop Remote Control or disconnect at any time |
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